Antony Jay

A BAFTA award nominated, light-hearted, documentary looking at the part the service engineer can play in making or destroying his company's reputation.

Intimate portrait of the daily life of the British Royal Family drawn from 18 months of filming within Buckingham Palace, Windsor Castle and Balmoral.

Skits from: "The Fall and Rise of Reginald Perrin"; "The Les Dawson Show"; "Yes Minister"; "Only Fools and Horses"; "Three of a Kind"; "Last of the Summer Wine"; "Sorry!"; "Butterflies"; "Smith and Jones"; and "Open All Hours".

Emphasises the importance of professional knowledge of an organisation’s stocks or services in dealing with difficult customers. Highlights the customer who parades their knowledge, the silent customer who cannot communicate his needs and the finicky customer who requires every detail. Features John Cleese, Anghared Rees, Patricia Routledge, Bernard Cribbins and Lynn Redgrave.

A man grows insane when he hears the beeping of a Monarch telephone, and he seeks help of a psychiatrist.

Join the BBC cameras as they go behind the glitter of Buckingham Palace and the pomp of Windsor Castle for a close-up look at the minutia of the monarchy. Culled from a year of unprecedented access to Queen Elizabeth II, the documentary trails the queen as she interacts one-on-one with her family, her staff, her public, and international heads of state. Go behind closed doors for Christmas with the royal family, eavesdrop on cocktail chatter with Ron and Nancy Reagan, and catch unguarded moments when the queen pilots her own jeep or romps with her dogs. Elizabeth R. is a once-in-a-lifetime glimpse into the everyday life of a queen.

Various international presentions are featured through satellite uplink.

Shows John Cleese learning how to deal with "difficult customers" in a professional yet friendly manner and turn them into clients.