Who Sold You This, Then?

Emphasises the importance of professional knowledge of an organisation’s stocks or services in dealing with difficult customers. Highlights the customer who parades their knowledge, the silent customer who cannot communicate his needs and the finicky customer who requires every detail. Features John Cleese, Anghared Rees, Patricia Routledge, Bernard Cribbins and Lynn Redgrave.

Shows John Cleese learning how to deal with "difficult customers" in a professional yet friendly manner and turn them into clients.

A monthly series of highly personal documentary films in which individuals are given a platform to discuss issues close to their heart.

Richard Briers stars as layabout journalist Travis Kent who weasels his way into lodging at Victoria (Hannah Gordon's) house.